Return policy

You have the right to return the products you have purchased and/or request a replacement, within fourteen (14) calendar days, either because you encountered a problem with the ordering process or found a problem with a product, or because the product you received is defective .

The product to be returned and replaced must necessarily be accompanied by the documents that accompanied the product (e.g. Shipping Note, Retail Receipt, Invoice, etc.), be in the condition received by the customer and the packaging of being the one that normally accompanies the product.

 

Conditions for cases of problem with the ordering process or with the product itself

In all cases in which with proven fault of ECOPAL Insulation Systems IKE:

Wrong products sold or products of poor and defective quality (wrong order received, pricing, shipping, damaged in transit or poorly packaged)

The product to be returned-replaced must necessarily be accompanied by the documents that accompanied the product (e.g. Shipping Note, Retail Receipt, Invoice, etc.), be in the condition received by the customer and the packaging of being the one that normally accompanies the product.

Methods of Return – Replacement

 

You can return – replace a product from our warehouse at KONSTANTINOU PALIOLOGOU 8, 54629 EUKARPIA.

Free: if it concerns a problem in the ordering process or a defect – a problem with the product itself

With charge: If it concerns a change of mind and you wish to replace the product you ordered with another one. In this case, you will be charged all shipping and return costs of the product as well as possible price difference. To collect it from us, you will be informed by phone about the cost of collection. If you choose the return – shipping to be carried out by carrier or courrier of your choice at your own expense.

Product Replacement or Refund

 

In all cases where it is proven that you encountered a problem in the ordering process or detected a problem with a product, or because the product you received is defective, the product is immediately replaced at the expense of ECOPAL INSULATION SYSTEMS IKE.

 

In the event that the product to be returned and replaced is not available from ECOPAL INSULATION SYSTEMS IKE., there is no availability from the supplier or it has been withdrawn or canceled by the supplier, then it will be replaced with another product of your choice.

 

In the above case (and only in this case) if the customer considers that the transaction is no longer beneficial for him, a refund can be made after consultation.

 

Refunds are made in one of the following ways:

 

• by canceling your credit card charge or
• with refund via bank account deposit.

Terms that apply to all of the above cases

 

In any of the above cases, any return and/or replacement must be made within fourteen (14) calendar days from the date of purchase, the product must not have been used and must be in its original packaging and the sales documents must be present and receipt of the product.

 

Especially for purchases through our online store, you have the right of withdrawal within fourteen (14) calendar days, as stipulated by Greek and European legislation for all distance sales.

 

In the event of repeated returns or in the event that ECOPAL INSULATION SYSTEMS IKE. realizes, at its absolute discretion, that the customer abuses the right of return or acts in bad faith, it has every right to refuse the return of the product and the refund even if apparently the above conditions are met.

 

Finally, ECOPAL INSULATION SYSTEMS IKE. reserves the right to cancel or modify its return policy, at any time, by publishing the relevant new terms and conditions on emonotech.gr.